BOOKING TERMS AND CONDITIONS

1. YOUR BOOKING – a booking form must be completed and signed where indicated. The person who signs the form shall be deemed to act as the agent for all persons shown on the form and his signature binds all such persons including the signatory jointly and severally to the booking terms and conditions . This agreement is covered by English Law

2. DEPOSIT PAYMENT – At the time of asking for your booking to be confirmed a deposit of approximately 21% of the full cost. This can be paid in GB£ or Euros, US$ or AUD. 

3A. PAYMENT OF BALANCE – You must pay the balance of the cost of the course including meals (if applicable) in full 12 weeks prior to the commencement of your holiday/course. If you do not we reserve the right to treat your booking as cancelled in which case you are still liable to pay us cancellation charges of 100% of the total course/holiday fee.  The balance is payable in Euros.  See FAQ for further explanation.

3B. PAYMENT OF BALANCE - BELLA GREEN COURSES – You must pay the balance of the cost of the course including meals (if applicable) in full 15 weeks prior to the commencement of your holiday/course. If you do not we reserve the right to treat your booking as cancelled in which case you are still liable to pay us cancellation charges of 100% of the total course/holiday fee.  The balance is payable in Euros.  See FAQ for further explanation.

4. LATE PAYMENT If your payment has not been received by the time you arrive at the Art Centre for your course please kindly make payment in cash in Euros on arrival. 

5A. IF YOU CANCEL YOUR BOOKING (ALL COURSES EXCEPT BELLA GREEN'S) – if you or any member of your party wish to cancel your booking or any part of it once confirmed you must do so by giving written notification to us (email is fine), the person who signed the form must sign the letter or send the email. To compensate for the expense of processing your booking and for the risk that we may not be able to replace your booking, a cancellation fee is chargeable namely 80 pounds sterling if your written cancellation is received not later than 12 weeks before the beginning of the course. After that period a sum equal to the balance of the total cost of the course/holiday is payable.  If you have already paid in full we cannot make refunds after that date.   We strongly recommend that clients take out appropriate travel insurance in order to be covered in the event of cancellation. In the case of Bella Green's courses the deposit is entirely non-refundable. 

6. YOUR COURSE RESERVATION – On receipt of your reservation request and booking form we will speedily advise you whether we are able to make the reservation requested and if we are able to do so we will send you written confirmation with details of the amount payable in accordance with condition 3 above.

7. WE MAY CHANGE YOUR COURSE – On occasions it may be necessary to amend the arrangements for your course and we reserve the right to do so at any time. In this event we will inform you as soon as possible.

8. IF WE CANCEL YOUR COURSE – Although it is unlikely we reserve the right in any circumstances to cancel your course. In this event we will advise you as soon as possible and we will do our best to offer you an alternative course or date and if not accepted a total refund of your deposit will be made.

9. PRICE CHANGES - We reserve the right to increase the price of your holiday after you have booked but no later than 30 days before the departure date stipulated and will forward an Amendment Invoice reflecting any changes made. Any increase to your holiday price will be as the result of changes in our costs of supplying your holiday resulting from transportation charges, currency fluctuations and government action. If the increase is more than 10% of the holiday price then you may cancel your holiday booking within 14 days of the Amendment Invoice date and receive a refund of all monies paid to us.

9A. PRICES FIXED IN EUROS - The prices are set in Euros.  Exchange rates may fluctuate relative to the Euro - any prices shown in other currencies are just approximate based on the mid market exchange rate at the time of publication.  The Euro amount is payable rather than the Dollar or Sterling amount shown for guidance only.

10. FORCE MAJEUR – Deposit refunds do not apply when your course is cancelled as a result of risk of war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural disaster, fire or adverse weather conditions and similar events beyond our control.

11. MISADVENTURE – We accept no responsibility for any loss or damage you may suffer during the period of your course due to accident, illness of bodily injury or loss of equipment of belongings or from any other cause unless resulting from our negligence or that of our employees. We would stress the absolute necessity for you and the other members of your party to effect appropriate insurance cover and we would advise you obtain a European Health Insurance Card (EHIC) which entitles you to certain free medical care in the European Economic Area if you are an EU citizen.  You can apply for a free card online at ehic.org.uk

12. AIRPORT TRANSFERS -  In general our transfers leave Pisa Airport at around 16.30 and return to Pisa by about 11.30 am.  If your arrival or departure time does not fit with our transfer times we cannot guarantee to provide a transfer.  If you have booked a flight that arrives too late for the transfer or departs too early then it is possible you will need to book a taxi.  We can help with booking but you will be responsible for paying the fare.  The exception to this is where the majority of the group is travelling together on a recommended flight in which case we will arrange the transfer to meet the flight even if at a different time to our usual transfers. 

13. CHECK IN AND CHECK OUT TIMES - Check in not earlier than 4 pm on arrival day and check out not later than 10 am on departure day.

14. The Centre reserves the right, at its sole discretion, to decline to accept any application for a course or to remove anyone who, in our judgement, disrupts other students.

15. BANK CHARGES Please ensure you cover any charges made by your bank for sending payments so that we receive the full amount invoiced.